The Refinery logo featuring a black building icon beside the brand name in bold text.
The Refinery logo featuring a black building icon beside the brand name in bold text.

Frequently Asked Questions — The Refinery Dispensary

Michigan dispensary locations in Kalamazoo, Detroit, and New Buffalo

Visiting for the First Time

A valid, government-issued photo ID showing you’re 21 or older. A driver’s license, state ID, or passport all work. No medical card required — all three locations are recreational.

No. Out-of-state visitors are welcome at all locations. Your out-of-state driver’s license is accepted. Just note that any cannabis you purchase must stay in Michigan — it cannot legally cross state lines.

You’ll check in at the front, show your ID, and a budtender will help you from there. If you have an online order ready, pickup is quick. If you’re browsing, take your time — the staff is there to help, not to rush you.

Not at all. Let the budtender know it’s your first time and what you’re looking for — sleep, relaxation, something for focus, or just curious where to start. They’ll walk you through the options in plain terms and help you find something that fits.

Products & Inventory

Flower, pre-rolls, vape carts, disposables, edibles, gummies, concentrates, tinctures, topicals, and accessories. Selection varies by location and updates daily. Check the online menu for your store before you come in.

The Refinery carries a range of Michigan-grown and Michigan-made brands. Hytek and Growing Pains are stocked across all locations and are among the most requested. You’ll also find Mitten Extracts, Glorious, Wyld, and others depending on the location.

Yes. Every product sold at The Refinery has been tested by a state-licensed Michigan lab for potency, purity, pesticides, and safety. Michigan’s testing requirements are among the most thorough in the country — results are available through the state database, and our staff can help you access them.

Each location has a live online menu that reflects current inventory. Because popular products move fast, checking the menu before you visit — or placing an online order — is the best way to make sure you get what you want.

These are broad categories used to describe general effects. Indica strains are typically associated with relaxation and body effects. Sativa strains tend to be more uplifting and cerebral. Hybrids fall somewhere in between. That said, terpenes and cannabinoid profiles matter just as much as the category — your budtender can dig into the specifics of whatever’s on the shelf.

Ordering & Pickup

Yes. All three locations offer online ordering through the store menu. Place your order, get a confirmation when it’s ready, and head straight to pickup. It usually takes just a few minutes.

Most orders are ready within minutes. During busy periods it may take a bit longer, but you’ll get a confirmation as soon as it’s set.

Delivery availability varies. Check your location’s menu or contact the store directly for current options.

Payment & Pricing

No. Federal banking regulations prevent dispensaries from accepting credit cards. The Refinery accepts cash and debit cards (with a small processing fee). Every location has an ATM on-site.

Pricing depends on the brand, the grower, the product type, and local market conditions. The Refinery focuses on stocking quality Michigan brands at honest prices. Daily deals and specials are listed on each store’s menu.

Yes. Earn 1 loyalty point for every $100 spent. Each point is worth 2% cashback on a future purchase. Create an account on the online store to track your points, or ask your budtender at checkout.

Michigan Cannabis Laws

No. Michigan legalized recreational cannabis for adults 21 and older. You do not need a medical card to shop at The Refinery. A valid photo ID showing your age is all that’s required.

Adults 21 and older can purchase up to 2.5 ounces of cannabis (or equivalent) per transaction at a recreational dispensary.

No. Cannabis purchased in Michigan must stay in Michigan. Transporting it across state lines — even into another state where cannabis is legal — is a federal offense.

Consumption is allowed on private property with the property owner’s permission. Public consumption and use inside vehicles are prohibited under Michigan law. Some licensed consumption lounges exist in the state, but The Refinery locations are retail only.

Yes — you can visit and purchase legally as a non-resident. Just be aware that you cannot take any product back with you across the state line.

Returns & Issues

Michigan law does not allow cannabis returns once a product has left the store. If something arrives damaged or appears defective, contact the location where you purchased it and we’ll do what we can within legal limits.

Locations & Hours

  • Kalamazoo — 3650 Alvan Rd, Kalamazoo, MI 49001 | Mon–Sun 8am–10pm
  • Detroit — 12641 Stout St, Detroit, MI 48223 | Mon–Sat 9am–10pm, Sun 10am–10pm
  • New Buffalo — 19281 US-12, New Buffalo, MI 49117 | Mon–Sun 9am–9pm

No. Each store has its own inventory and menu. Some brands and products appear across all three locations, but selection varies. Always check your specific location’s menu before visiting.

Still have questions? Contact us or call your nearest location directly.

Choose a Location

KALAMAZOO

3650 Alvan Rd. Kalamazoo, MI 49001

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NEW BUFFALO

19281 US-12 New Buffalo, MI 49117

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DETROIT

12641 Stout St. Detroit, MI 48223

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The Refinery logo featuring a black building icon beside the brand name in bold text.

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