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YOU ARE NOT ALLOWED ANY BACKPACKS OR FULL FACE COVERING MASKS. MEDICAL MASKS ARE ALLOWED BUT SKI MASKS ARE NOT. PURSES ARE OKAY BUT ANYTHING LARGER THAN A PURSE IS NOT.
OUR KALAMAZOO LOCATION IS RECREATIONAL OFFERING MEDICAL PATIENTS 10% OFF DISCOUNT ON REGULARLY PRICED ITEMS TO ABSORB THE RECREATIONAL TAX. OUR DETROIT LOCATION IS MEDICAL ONLY. THE DETROIT LOCATION REQUIRES PROOF OF IDENTIFICATION CARD ALONG WITH YOUR MEDICAL LICENSE CARD AS WELL.
YES ABSOLUTELY! WITH PROOF OF IDENTIFICATION (STATE ID, GOV. ID, BIRTH CERTIFICATE, OR CONCEALED WEAPON LICENSE ARE LEGAL FORMS OF ID) AND PROOF OF AGE, OUT-OF-STATE SHOPPERS ARE WELCOME. HAVE A MEDICAL LICENSE FROM ANOTHER MEDICAL STATE? LET US KNOW SO WE CAN SAVE YOU THE 10% RECREATIONAL TAX! NOTE: DRIVING ACROSS STATE LINES INTO A NON-CANNABIS LEGAL STATE IS ILLEGAL.
THE CRA DOES NOT ALLOW RETURNS OF PRODUCTS THAT GO UNLIKED BY THE CUSTOMER. THERE’S NO WAY TO TELL WHAT IS BEING BROUGHT BACK. WE ARE UNABLE TO TRUST CLAIMS OF IT BEING THE ORIGINAL PRODUCT AND PUTTING IT BACK ON THE SHELF RESULTS IN A HEALTH HAZARD TO OTHER CUSTOMERS. THERE ARE NO RETURNS AT THE REFINERY UNLESS THERE IS SOMETHING DETRIMENTALLY WRONG WITH THE PRODUCT. REGARDLESS, REACH OUT TO INFO@REFINEMI.COM OR CALL OUR MANAGER LINE 24/7 FOR QUICK HELP WITHIN 24 HOURS.
WE HIRE ACCORDINGLY AND YOU CAN SUBMIT YOUR RESUME ON OUR WEBSITE OR EMAIL TPATTERSON@REFINEMI.COM! EVEN THOUGH WE MAY NOT BE HIRING AT THE TIME, WE INTEND TO REVISIT RESUMES WHEN WE ARE LOOKING TO ADD TO OUR TEAM!
BECAUSE CANNABIS IS NOT FEDERALLY LEGAL, SOME PHONE CARRIERS MAY BLOCK CANNABIS TEXT MESSAGES. YOU MAY BEGIN TO RECEIVE THEM AGAIN AFTER THE DISPENSARY HAS REFRESHED THEIR DELIVERY PHONE NUMBER. YOU MAY HAVE ALSO OPTED OUT IN THE PAST, TO WHICH YOU’LL HAVE TO TXT A NUMBER FOR CONSENT TO RECEIVE TXT MESSAGES. A WAY AROUND THIS WOULD BE TO DOWNLOAD OUR APP ON GOOGLE PLAY OR THE APPLE STORE. WHEN DOWNLOADED, YOU’LL RECEIVE NEVER BLOCKED NOTIFICATIONS INSTEAD OF TXT MESSAGES. THIS IS AN EASY WAY TO KEEP UP WITH DEALS AND NEW PRODUCTS! YOU CAN EVEN SHOP ON THE APP AND PICK UP IN-STORE OR CURBSIDE!
THE CANNABIS INDUSTRY IS STILL VERY NEW AND WE ARE HELPING PAVE A WAY FOR SUCCESS! POS SYSTEMS AND LOYALTY SYSTEMS ARE STILL WORKING AROUND LEGAL LAWS AS WELL AS LEARNING HOW TO INTEGRATE AND SPEAK TO EACHOTHER. THAT MEANS EVERYTHING IS NOT ALWAYS PERFECT BUT WE CAN TRY! LET US KNOW IF YOU EXPERIENCE ISSUES AND WE WILL DO WHAT WE CAN TO FIX IT AND ENSURE YOUR HAPPINESS IS TAKEN CARE OF! COMMON ISSUES OF POINTS NOT ACCUMULATING ARE:
-YOU USE DIFFERENT PHONE/EMAILS PLACING PRE-ORDERS.
-YOU HAVE MORE THAN 1 ACCOUNT BECAUSE YOU USED DIFFERENT EMAIL/PHONE.
-POINTS ACCRUE AFTER 24 HOURS NOT IMMEDIATELY.
-REACH OUT TO OUR CONTACT PAGE TO HAVE YOUR LOYALTY POINTS LOOKED INTO AND ADJUSTED IF A SITUATION HAS HAPPENED.
THE CRA STATES THAT THE FOLLOWING SMOKING METHODS INCLUDING E-CIGS, CIGARETTES, CIGARS, VAPE PENS AND ANYTHING SMOKING-RELATED, ARE NOT ALLOWED WITHIN 10FT OF THE BUILDING. THIS IS A SAFETY MEASURE, AS WELL AS A LEGAL MATTER AND IF FOUND DOING OTHERWISE, WILL RESULT IN A BAN WARNING TO KEEP FIRE HAZARDS LOW.
YES ALL DISPENSARIES IN THE STATE OF MICHIGAN FOLLOW HEAVY TESTING REGULATIONS. BUSINESSES SELLING THEIR PRODUCTS TO DISPENSARIES PAY $600 PER TEST, PER FLAVOR/STRAIN/BATCH. THIS EXTRAVAGATE TEST DETECTS MOLD, WATER, AND OVER 100 CHEMICALS SUCH AS MICROBUTINOL, LEAD & MORE. THESE TEST RESULTS ARE ALWAYS AVAILABLE TO CUSTOMERS. STORES WILL NEED TO FIND THE INFORMATION IN THE STATE OF MICHIGAN DATABASE AND EMAIL THEM INDIVIDUALLY TO CUSTOMERS WHO ASK FOR THEM. ALTHOUGH IT’S NOT FAST OR IDEAL BY ANY MEANS, CUSTOMERS CAN ASK TO SEE THE REAL TEST RESULTS. STORES ARE NOT OBLIGATED TO FOLLOW THROUGH BUT THE REFINERY IS MORE THAN WILLING TO DO SO.
WE ARE EXPERTS IN THE CANNABIS INDUSTRY & STRIVE TO WALK YOU THROUGH THE EXPERIENCE FROM BEGINNING TO END! FEEL FREE TO CHECK OUT OUR VIRTUAL TOUR SO YOU CAN EASILY BECOME FAMILIAR WITH OUR STORE LAYOUT. ONE OF OUR FRIENDLY STAFF MEMBERS WILL WALK YOU THROUGH THE PROCESS UPON ARRIVAL, YOU’LL HAVE A SEAT IN THE LOBBY ONCE YOU’RE CHECKED IN, THEN A BUDTENDER WILL CALL YOUR NAME ONCE A STATION HAS BECOME AVAILABLE. HERE YOU’LL BE ABLE TO SPEND AS MUCH TIME AS YOU NEED TO FIND WHAT YOU’RE LOOKING FOR! WE WILL GUIDE YOU THROUGH THE ENTIRE PROCESS AND FIND YOU EXACTLY WHAT YOU’RE LOOKING FOR AND HOW TO USE IT.
CHILDREN ARE ALLOWED TO WAIT IN THE LOBBY WHERE OUR FRIENDLY STAFF CAN WATCH OVER THEM TO ENSURE THEIR SAFETY BUT ARE NOT ALLOWED ON THE SALES FLOOR. IF THEY CAN WALK THEY SHOULD NOT PASS THROUGH THE LOBBY AND ONTO THE SALES FLOOR. WE SUGGEST MAKING A PRE-ORDER WHERE YOU ARE ABLE TO GET IN AND OUT FAST, OR EVEN TAKE ADVANTAGE OF OUR CURBSIDE ASSISTANCE AND SOMEONE WILL BRING YOUR PRE-ORDER OUT TO YOUR CAR.
TO HELP KEEP ALLERGENS DOWN FOR CUSTOMERS AND STAFF MEMBERS, PETS ARE ALLOWED IN THE LOBBY BUT ONLY SERVICE ANIMALS ARE ALLOWED ON THE SALES FLOOR. WE WOULD BE HAPPY TO WATCH YOUR PET AT THE FRONT DESK WHILE YOU SHOP!
THE CRA WHICH REGULATES THE STATE OF MICHIGAN PURCHASE LIMITS STATES THAT YOU ARE ALLOWED TO VISIT DISPENSARIES MORE THAN ONCE A DAY. ALTHOUGH YOUR LEGAL DRIVING LIMIT IS 2.5 OUNCES, WE ARE ALLOWED TO CARRY OUT MULTIPLE TRANSACTIONS AS LONG AS EACH TRANSACTION DOES NOT SUPERSEDE 2.5 OUNCES. WE ADVISE THAT DRIVING WITH OVER 2.5 OUNCES IS THE DRIVER’S RESPONSIBILITY AND TO PROCEED WITH CAUTION.
THE AGE LIMIT TO PURCHASE RECREATIONAL CANNABIS IN THE STATE OF MICHIGAN IS 21 YEARS OF AGE. YOU’LL NEED A GOVERNMENT-ISSUED ID THIS INCLUDES A PASSPORT BOOK, DRIVER’S LICENSE, IDENTITY CARD, TEMPORARY PAPERWORK WITH PROOF OF DRIVER’S LICENSE RENEWAL PURCHASE (MUST HAVE AN EXPIRATION DATE), & OR ORIGINAL BIRTH CERTIFICATE. THOSE WITHOUT PROOF OF IDENTIFICATION WILL NOT BE ALLOWED PASS THE LOBBY.
WE ENCOURAGE YOU TO DOWNLOAD OUR APP WHERE YOU CAN CHECK YOUR LOYALTY POINTS ANYTIME OR ANY DAY! YOU’LL EARN 1 POINT PER $1 SPENT. 1,000 POINTS = $5 OFF YOUR ORDER. YOUR BUDTENDER WILL REDEEM THEM IN-STORE IF YOU WOULD LIKE TO USE YOUR POINTS FOR CASH OFF ON YOUR ORDER. IF YOU DO NOT WANT TO DOWNLOAD YOUR APP, WE CAN CHECK FOR YOU IN-STORE WHILE YOU’RE SHOPPING. THIS IS A 3% CASH BACK SYSTEM ALL CASH OFF ORDERS NO PHYSICAL PRIZES.
THE KALAMAZOO LOCATION HAS 2OZ BAGS FOR $80, $15/$100 CARTRIDGES, AND $4 EDIBLES TESTING AT 200MG THC. WE ALSO HAVE $10/G WAX AND $2.50 PRE-ROLLS FOR THOSE OF YOU WHO DO NOT LIKE TO ROLL YOUR OWN! ALL OF THE ABOVE ARE WHILE SUPPLIES LAST ALTHOUGH WE TEND TO CARRY THESE PRODUCTS DAILY.
YES! IN THE CASE, YOU EXPERIENCE A CLOGGED CARTRIDGE (WITH OVER 50% PRODUCT REMAINING), OR YOU EXPERIENCE A MELTED GUMMY (WITH 100% OF IT REMAINING), OR ANYTHING ELSE THAT REFRAINS YOU FROM ENJOYING THE PRODUCT AS INTENDED, WE WILL FULLY EXCHANGE YOUR PRODUCT FOR ANOTHER ONE. WE ARE UNABLE TO EXCHANGE DIFFERENT PRODUCT BUT WE ARE ABLE TO SWITCH OUT FOR ANOTHER OF THE SAME PRODUCT.
IT IS ILLEGAL TO SELL TO ANY CUSTOMER WITHOUT PROOF OF AGE OR PROOF OF IDENTIFICATION. IF YOU ARE CAUGHT DRIVING WITH CANNABIS AND NO IDENTIFICATION CARD, YOU’LL BE PUTTING BUSINESSES IN JEOPARDY OF LOSING THEIR LICENSE TO SELL RESULTING IN LOST JOBS AND MORE. WE CANNOT HELP THOSE WHO DO NOT HAVE PROOF OF IDENTIFICATION.
TO HELP KEEP ALLERGENS DOWN FOR CUSTOMERS AND STAFF MEMBERS, PETS ARE ALLOWED IN THE LOBBY BUT ONLY SERVICE ANIMALS ARE ALLOWED ON THE SALES FLOOR. WE WOULD BE HAPPY TO WATCH YOUR PET AT THE FRONT DESK WHILE YOU SHOP!
The CRA which regulates the state of Michigan purchase limits states that you are allowed to visit dispensaries more than once a day. Although your legal driving limit is 2.5 ounces, we are allowed to carry out multiple transactions as long as each transaction does not supersede 2.5 ounces. We advise that driving with over 2.5 ounces is the driver’s responsibility and to proceed with caution.
YOU ARE ALLOWED 2 SHOPPERS PER STATION, SO WE ARE ABLE TO ACCOMMODATE YOUR FAMILY PARTY AS LONG AS EVERYONE HAS IDENTIFICATION CARDS.
